Dealing with emotionally charged situations at work can be challenging, as one has to handle them professionally and maintain a positive work environment.
STAY CALM
Don't be in a hurry to react; rather, stay calm and take your time to absorb. After you cool down, approach the situation.
LISTEN ATTENTIVELY
Listen carefully when one is expressing their thoughts and emotions. Be fully available for them.
BE CAREFUL OF YOUR TONE
More than your words, it's your tone that matters. Make sure you use the right tone to express yourself.
MAINTAIN BOUNDARIES
It is crucial to let yourself and others know what kind of behaviour you can accept from them in a professional setting.
DEVELOP EMOTIONAL INTELLIGENCE
One must be able to recognise, understand, and effectively express their emotions. It helps one empathise effectively with others.
TAKE A BREAK
If the situation becomes overwhelming, don't hesitate to take a break and get out of it.
CONCLUSION
Remember that emotions are natural, but addressing them constructively is essential for a positive work environment. And it is always advised to seek professional help.